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Kindly note all Mum's is handmade, made to order. From 30.8.2022 forward, rugs in 7-15kg weight category are delivered to Finland by Express only. We want to serve you better. Lead times with "normal freight" are too unpredictable and too much stress  to us all. We want to serve you better with your made to order- rugs. Thank you.

Terms and conditions

All Mum’s collection rugs, cushions, bags are made to order only. There is no possibility to refund of cancel a custom made order. So please think carefully before you place an order.

Online store products are sold by MUM's Good with goods Oy

Address:
MUM's / Mum's Showroom
Lönnrotinkatu 41 A
00180 Helsinki
Finland

Phone number: +358 50 4450 864
Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

We sell products to private individuals in Finland and the rest of the world in accordance with these order and delivery conditions.

In order to place an order, you must accept our current terms and conditions of order and delivery. By accepting the terms, you agree to comply with them and accept your personal data in accordance with the privacy statement. We reserve the right to change our order and delivery conditions.

Product prices include VAT. We reserve the right to change prices and delivery costs.

Ordering

Made-to-order products are ordered in MUM's online store through the Shopping Cart.

Placing an order does not require registration. When ordering without registration, you must provide the information marked as mandatory with each order.

If you wish, you can register as a customer of the online store, which makes placing orders faster and you can view your own orders through the customer account. Registration is free of charge.

When you register as a customer of the online store, your username is the email address you provided and the password you chose as the password. You are responsible for the careful storage and confidentiality of your password and are responsible for all transactions in the online store with your username. You should contact MUM's immediately if you notice or suspect that your ID has been exposed or misused. MUM's has the right to freeze or close the customer's credentials if necessary.

When you confirm the order, you commit to the order and accept the related payment obligation (commercial contract). We urge you to check the contents of the order carefully before confirming the order. MUM's sends you an order confirmation (contract confirmation), after which the order binds MUM's. We urge you to check that the order confirmation corresponds to the order you placed. See also section RIGHT OF CANCELLATION AND RETURN CONDITIONS.

Order confirmation

We will confirm your order by email. In order to receive an order confirmation, you must provide an email address when ordering. If you have created a user account, you can check the content of the order from your own account.

Delivery methods and delivery costs

You can choose the delivery method: Pickup from Lönnrotinkatu in Helsinki ( available for clients living in Finland only) or delivery by post. You may also choose door to door delivery with an extra cost, or a quicker delivery with extra cost.

If you are able to pick up your order in Helsinki, the delivery fee is 0.00 euros. When delivered by post, the payment depends on the size of the product you order. After selecting the products in the shopping cart, you can check the estimated shipping costs and taxes before proceeding to checkout. At checkout, before proceeding to pay, you will receive a confirmation of the shipping cost. Delivery costs are charged when ordering.

Delivery time

We make all the products per your kind order only. Each product is a custom made-to-order product, and their delivery time under normal conditions is 9-14 weeks to Finland, 12-18 weeks to the rest of the world.

Payment methods

The products and their delivery costs are paid when ordering.

You can choose the payment method: Credit card, debit card or PayPal. The payment service provider is Stripe and PayPal.

Right of cancellation and return conditions

As a rule, our products are manufactured only to order, all made-to-order, in which case the right to cancel the sales contract according to the Consumer Protection Act (38/1978) is not valid.

The right of cancellation only applies to products delivered directly from Finland, in their original packaging, unused and undamaged, salable products. In that case, you have the right under the Consumer Protection Act to cancel the sales contract no later than 14 days after receiving the product.

If you want to cancel the sales contract for the stock product, you must submit a cancellation notice. For that, contact: This email address is being protected from spambots. You need JavaScript enabled to view it. or phone +358 50 4450 864.

After making the cancellation notice, you must return the product you received without delay, no later than 14 days after making the cancellation notice. When returning the product, you are responsible for the costs incurred by the return.

Once we have received and accepted your return, we will return the payment you made for the product to the bank account you indicated in the first place. We will not refund the costs you incur for returning the product. Please also note that when you return the product, you are responsible for the product until we have received it.

Problems in transport / incorrect, wrong or damaged product

If the product has been lost during transport, damaged or an incorrect or wrong product has been delivered to you, report the error immediately by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at +358 50 4450 864.

Notification of incorrect delivery or defective product must be made no later than 14 days after receiving the product. If the package is damaged in the post, a complaint must be made to the post immediately.

The faulty product must be returned to MUM's. MUM's generally compensates for the defect by delivering a defect-free product instead. If this is not possible, the alternatives are a price reduction or, in the case of stock products, cancellation of the sale and a refund of the payment you made for the product.

MUM's Good with goods Oy is not responsible for the delay in the delivery of the product or the harm caused by the delay due to a force majeure (Force Majeure, e.g. flood, landslide, etc.). If such a situation occurs, MUM's will notify the customer at blog and social media, at Mum’s newsletter both when the situation begins and when it ends. If the delivery time is excessively extended, we will negotiate with the customer on a suitable way to compensate for the delay. In a difficult world situation, we hope that our customers understand that a normal delivery time is not even possible.Please consider your order after reading these rules.

All Mum's products are made to order and uniquely according to the customer's wishes. Fault-free products made to order cannot be returned. In order to avoid possible surprises in, for example, the color of the product, the customer can order a sample piece of the product before the actual order. The price of the model piece is 95.00 euros and the price is deducted from the price of the product if and when the product is ordered. The customer can also make an appointment at the Mum's showroom in Helsinki, where the model pieces can be seen. You can make an appointment by contacting Mum's at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling.

Please do not order from us, if you are not prepared to wait.

Applicable law

Finnish law applies to these order and delivery conditions. If disagreements cannot be resolved through negotiations between the parties, the disagreement will be resolved in the District Court of Varsinais-Suomi in Finland. The consumer customer has the right to refer the matter to the Consumer Disputes Board.